Complaints Policy Statement

The St. Andrews and Area Open Door Program is committed to providing respectful, reliable support to our community. We recognize that from time to time, there may be questions, concerns, or complaints, and we believe everyone has the right to share them.

We are equally committed to responding in a timely, fair, and respectful manner. Anyone raising a concern should feel safe doing so, without fear of reprisal or negative consequences. This policy ensures we handle all feedback consistently and in line with our values and mission.

We encourage any individual, donor, volunteer, or member of the public with a concern or complaint to contact us directly:

Phone: 506-927-0000

Email: opendoorfood@proton.me

Complaints may relate to, but are not limited to:

• Programs and services

• Food distribution and access

• Volunteer or staff interactions

• Donations and fundraising activities

• General operations or communication

All concerns, questions, and complaints will be handled by a member of our team.

When addressing concerns or complaints:

• Privacy and confidentiality will be respected at all times

• We will acknowledge receipt of a complaint as soon as possible, and no later than three days after it is received

• We will make every effort to review and respond within ten business days

We value feedback from our community and use it as an opportunity to improve and better serve those who rely on our support.